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Returns
Returns & Refunds policy
RETURNS:
We will accept returns under limited circumstances and are dealt with on a case-by-case basis. If there is a problem with the order, please contact us within 15 days of purchase.
E-mail: Tallie@RoadrunnerTrailJewelry.com
EXCHANGES:
If you would like to exchange an item for a different size or item, contact us within 30 days of the purchase. A store credit will be issued to you once your return is received and processed, and the item must be in the original condition it was initially received. The store credit can then be used to purchase a new item or the correct size or item needed. The store credit will not expire and can be used at your convenience. We are not responsible for any of the shipping costs involved in the exchange process. Custom items are not eligible for returns or exchanges.
Please notify us at Tallie@RoadrunnerTrailJewelry.com if you would like to exchange an item
Send return or exchange items to:
Roadrunner Trail Jewelry
3001 W. Loop N. Suite C-105 #249
Midland, TX 79705